We at PCF Bank are committed to providing products and services of the very highest standards.

If you have any cause for concern, or if you feel that we haven't lived up to your expectations in any way, we will do our best to resolve this to your satisfaction.

If you have a complaint you can contact us at:

Complaints Officer

PCF Bank Limited

Pinners Hall

105-108 Old Broad Street




Or phone us on: 020 7222 2426

Or email us at: [email protected]


When getting in touch with us, please be sure to include the following information;

Upon receipt of your complaint we will send you an acknowledgement. We will undertake a full investigation addressing all the issues you raise and aim to respond to you within 5 working days. We will keep you informed of progress, who is dealing with your complaint and if more time is required to investigate we will notify you.


If you're still not happy

If we are unable to fully resolve the complaint within eight weeks, or you are not happy with our final response you may be able to refer the matter to the Financial Ombudsman Service.

Financial Ombudsman Service

Exchange Tower


E14 9SR

Free phone: 0800 023 4567

Low-cost phone: 0300 123 9123

Call from abroad: +44 20 7964 0500

Email: [email protected]

Website: www.financial-ombudsman.org.uk