PCF Bank Limited
105-108 Old Broad Street
Or phone us on: 020 7222 2426
Or email us at: [email protected]
When getting in touch with us, please be sure to include the following information;
Upon receipt of your complaint we will send you an acknowledgement. We will undertake a full investigation addressing all the issues you raise and aim to respond to you within 5 working days. We will keep you informed of progress, who is dealing with your complaint and if more time is required to investigate we will notify you.
If we are unable to fully resolve the complaint within eight weeks, or you are not happy with our final response you may be able to refer the matter to the Financial Ombudsman Service.
Financial Ombudsman Service
Free phone: 0800 023 4567
Low-cost phone: 0300 123 9123
Call from abroad: +44 20 7964 0500
Email: [email protected]