PCF Bank Limited
105-108 Old Broad Street
Or phone us on: 020 7222 2426
Or email us at: [email protected]
When getting in touch with us, please be sure to include the following information;
Upon receipt of your complaint we will send you an acknowledgement within 5 working days. We will aim to resolve your complaint as soon as possible, but if we are unable to do so by the end of eight weeks after receipt, we will write explaining why we are not in a position to send you a final response letter and indicate when we expect to be in a position to provide one.
If we are unable to fully resolve the complaint within eight weeks, or you are not happy with our final response you may be able to refer the matter to the Financial Ombudsman Service.
Financial Ombudsman Service
Free phone: 0800 023 4567
Low-cost phone: 0300 123 9123
Call from abroad: +44 20 7964 0500
Email: [email protected]