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Use the tools provided to let us know of changes to your account information, request assistance or make payments. If you need help with something not covered below, please contact us.

Discretionary Commission Arrangements (DCA)

On the 11 January 2024, the Financial Conduct Authority (FCA) announced their intention to review historical motor finance discretionary commission arrangements across the motor finance industry. This applies to customers who used certain types of car finance to buy a car before 28th January 2021 AND a discretionary commission arrangement (DCA) was in place between the lender and the broker.  

As part of this review, the FCA has confirmed:

To find out more information about the FCA motor commission review, visit their website

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If you have any cause for concern, or if you feel that we haven't lived up to your expectations in any way, we will do our best to resolve this to your satisfaction.