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My Account

Manage your finance agreement

Use the tools provided to let us know of changes to your account information, request assistance or make payments. If you need help with something not covered below, please contact us.

Request a settlement quote

You can settle your agreement at any time. To request an up-to-date settlement figure, please follow the link below.

Make a payment

Please make a payment here through our secure and easy-to-use online payment system by debit or credit card.

Change of payment date

If you need to change your payment date with us, please use our online service. Your first request can be completed free of charge but must be completed 5 working days before your payment is due.

Request a statement

If you would like a copy of your latest statement, please follow the link below.

Request a copy of agreement

If you would like a copy of your agreement, please follow the link below.

Change of address

It’s important that we know of any changes to your personal details at the earliest opportunity so that our records are correct. You can advise us of any changes by using our online service.

Payment assistance request

If you are, or think you will have trouble making your payments, we will always do our best to assist you, but it is important that you contact us as soon as possible. Please follow the link below to see what help is available.

Submit a complaint

If you have any cause for concern, or if you feel that we haven't lived up to your expectations in any way, we will do our best to resolve this to your satisfaction.

Frequently Asked Questions

Changing your bank details

It’s important that we know if you have changed or are intending to change your bank account so that we can continue to receive your payments on time. For changes on individual bank accounts, call us on 020 7222 2426, and we’ll set up the direct debit over the phone.