Use the tools provided to let us know of changes to your account information, request assistance or make payments. If you need help with something not covered below, please contact us.
You can settle your agreement at any time. To request an up-to-date settlement figure, please follow the link below.
Please make a payment here through our secure and easy-to-use online payment system by debit or credit card.
You can reapply for finance at any time. To discuss refinancing with us, please follow the link below.
If you need to change your payment date with us, please use our online service. Your first request can be completed free of charge but must be completed 5 working days before your payment is due.
If you would like a copy of your latest statement, please follow the link below.
If you would like a copy of your agreement, please follow the link below.
It’s important that we know of any changes to your personal details at the earliest opportunity so that our records are correct. You can advise us of any changes by using our online service.
If you are, or think you will have trouble making your payments, we will always do our best to assist you, but it is important that you contact us as soon as possible. Please follow the link below to see what help is available.
If you have any cause for concern, or if you feel that we haven't lived up to your expectations in any way, we will do our best to resolve this to your satisfaction.
It’s important that we know if you have changed or are intending to change your bank account so that we can continue to receive your payments on time. For changes on individual bank accounts, call us on 020 7222 2426, and we’ll set up the direct debit over the phone.