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Privacy

 

Privacy Policy

Your privacy is very important to us. We have put in place measures to ensure that any personal information or data that we obtain from you is processed in accordance with the accepted principles of good information handling.

This policy sets out the basis on which we collect your personal data and the basis on which it will be processed. Please read the following carefully to understand our views and practices regarding your personal information.

By using our website, www.pcf.bank, or making an application you are agreeing to the terms of this Privacy Policy.  If you have any queries regarding this policy or complaints about our use of your information, please contact us as directed on this website.  

For the purpose of the Data Protection Act 1998 (the Act), the data controller is PCF Bank Limited (Company Number 02794633) having its registered office at Pinners Hall, 105‐108 Old Broad Street, London EC2N 1ER.

In this privacy policy we also refer to ourselves as PCF BANK. 

Where the applicant is a company or other incorporated entity, we may collect information about the applicant's directors, partners, shareholders, members or employees and we will use that information in accordance with the terms of this privacy policy.  By making using our website, www.pcf.bank, or making an application you are confirming that the relevant directors, partners, shareholders, members or employees agree to the terms of this privacy policy. Additionally, we may also collect information about anyone who is financially associated with the applicant (e.g. a guarantor) and we will use that information in accordance with the terms of this privacy policy.  By making using our website, www.pcf.bank, or making an application you are confirming that those persons agree to the terms of this privacy policy.

General

PCF BANK treats all personal information as private and confidential. We shall only use your name and other information relating to you in the manner set out in this privacy policy.

It is important that the information given to us is accurate, complete and not misleading.  You warrant the accuracy of all information provided as part of or in connection with an application.  We will check your details and/or the details of any person on whose behalf you are submitting an application and those of any director, partner or guarantor, with fraud prevention agencies and, if you give us false or inaccurate information and we identify or suspect fraud, we and they will record this.

We will use reasonable endeavours to ensure that the information that we hold about you (i) is accurate and up to date, (ii) that we do not keep it for longer than necessary and (iii) that appropriate measures are in place to protect the information from any unauthorised use, except where disclosure is made at your request or with your consent or where we are required by law to disclose it.  If any of your information changes after you provided it to us (e.g. your name, address, email address) please tell us as soon as possible so that we can update the information we hold about you. 

Joint Accounts /Applications

Where you apply for or have a joint account or make a joint application for a loan and one of the joint account holders or joint borrowers provides personal data about the other account holder or joint borrower, you confirm that: a) as the provider of the information that you have the consent of the other account holder or joint borrower to provide us with that information and b) as the other account holder or joint borrower, that the provider of the information has your consent to provide us with your information.     Where you apply for, or have a, joint account or joint application we may collect information that relates to both you and the other joint account holder.

Also, we may share information about (i) one joint account holder with the other joint account holder or (ii) one joint borrower with the other joint borrower.

Information About You That We Collect

The information that we may collect about you includes:

a) Information You Provide To Us: We may collect information: (i) when you visit our website; (ii) when you register with us; (iii) that you provide to us in your application form; (iv) that you provide to us when you contact us (e.g. to make an enquiry or a complaint); (v) that you provide when you apply for products or services from us; (v) that you provide when you update any information we hold about you; and (vi) that you provide when you give us an instruction in relation to your account or application (e.g. to make a payment from your account, repay your loan or to close your account).   Where you apply for, or have a, joint account or a joint application we may collect information that relates to both you and the other joint account holder or joint borrower. Where the applicant is a company or other incorporated entity, we may collect information about the applicant's directors, partners, shareholders, members or employees.

This includes your name, your business name, e‐mail address, date of birth, postal address, telephone/mobile number, fax number, financial details, national insurance number,security questions, employmentstatus, details of yourincome, physical forms of identity verification, details of any overseas residency (including your tax details in that overseas territory) payment card details and bank account details of your Nominated Account and any information you provide when you contact us or make an enquiry.  As the application process progresses, we may ask for additional information either because we require it or a third party credit reference agency and fraud prevention agency requires it.

We may also record and monitor our telephone calls and electronic communications. 

b) Information We Collect From Third Parties: If you apply to register with us or apply for any product or services with us, we may also obtain information about you from third partiessuch as credit reference agencies and fraud prevention agencies as to your financial status, whether you are subject to civil or criminal proceedings, whether you are undergoing medical treatment or have unspent criminal convictions not including minor motoring offences.

If you are applying for a savings account, we will obtain information about you from third parties such as CallCredit Limited who perform daily sanctions checks on our behalf of our account holders.

If you are applying for a loan, we will obtain information about you from third parties such as Experian Ltd. 

c) Information We Collect About You: With regard to any contact you may have with us or to each of your visits to our website, we will automatically collect the following information:

i) electronic messages, recordings or transcripts of recordings of telephone conversations made between us;

ii) technical information, including, without limitation, the Internet Protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug‐in types and versions, operating system and platform; and

iii) information about your visit, including, without limitation, the full Uniform Resource Locators (URL), clickstream to, through and from the site (including date and time), services you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse‐overs), methods used to browse away from the page and any phone number used to call us.  

Such data may include “sensitive personal data”, as defined by the Data Protection Act 1998. We may also collect financial information about you (e.g. details of the accounts and payments you hold and related payments and transactions).

Using Your Information

Once registered you are no longer anonymous to us. We use the information we have collected about you in the following ways:

a) Provide Our Services to You: We process, transfer and disclose your information in order to verify your identity, perform anti‐fraud and credit checks against you, decide whether to allow you to use this website, whether to go ahead with your application, open an account or grant your application and in case we have any queries. 

Once you become our customer, we will process, transfer and disclose your information to: (i) provide you with products and services, to collect payment from you, trace any debtors, collect unpaid debts and deal with your transactions; (ii) to manage our relationship with you (including sending you information relevant to your account, details of any changes to your account and sending you marketing if you have agreed to it) and to carry out surveys, business analysis and market research; (iii) for the internal operational requirements for us and our group companies (including, for example, product development and IT systems testing); and (iv) to detect any fraud or website abuses.

If you have a savings account, we may also contact the bank of your Nominated Account to check that the payment has been received.  

If you are applying for a loan, we may use credit scoring or other automated decision making systems when assessing the application.

We may transfer such data to companies within our group, professional advisers, third party service and administration companies and any entity providing funding to us or members of our group of companies either now or in the future and their professional representatives. 

b) Respond to your Enquiries: We may also collect and store some of the above information and the nature of your enquiry when you make an enquiry.  We use that information for responding to your enquiry. If you contact us we may keep a record of that correspondence and if another registered user contacts us about you, your activities on this website or your postings on this website, we may collect such information in a file specific to you.  

c) Fraud Prevention and Credit Risk Reduction: We may exchange information with third parties for the purposes of credit checks, fraud prevention and credit risk reduction. This information may be provided as part of our application process or as part of our ongoing monitoring of account holders. 

When reviewing your record at a fraud prevention or credit reference agency, the agency will add to the record of the person searched, details of the search and the application and this will be seen by other organisations that make searches. We may also search the record of any person financially associated with the applicant of a loan or account holder.

Currently, these agencies are: a) CallCredit Limited if you are applying for a savings account and b) Experian Limited if you are applying for a loan but they may change over time. Please contact us if you want to receive details of the relevant fraud prevention agencies. You have a legal right to these details. 

We and other organisations may access and use from other countriesthe information recorded by fraud prevention agencies. The Bank, credit reference agencies and fraud prevention agencies will also use your records for statistical analysis about credit, insurance and fraud.

d) Legal Obligations: We reserve the right to pass information about you or your account to third parties for administrative purposes, fraud prevention, terrorism prevention, money laundering, debt tracing, preventing, investigating orfighting crime or where we are required to do so by law.  We may disclose it to HM Revenue & Customs and other authorities.

We may also disclose your information in special cases when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action againstsomeone who may be causing injury to or interference with (either intentionally or unintentionally) our rights or property, other users, or anyone else that could be harmed by such activities. We may disclose your information when we believe in good faith that the law requires it and for administrative and other purposes that we deem necessary to maintain, service, and improve our products and services offering. 

e) Sale of Our Business: We may transfer our databases containing your personal information if we sell our business or part of it. In such circumstances, we will notify you of any change in ownership.

f) Website: We may also use information we collect about you to ensure that content from the site is presented in the most effective manner for you and for your computer.    We will also use the information to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you. We may also match the data collected from our website with third party data to produce aggregated statistics and / or to personalise the website.

g) Statistical Analysis: We and the credit reference agencies and fraud prevention agencies may also use your record and those of any director, shareholder, member, partner, employee or anyone financially associated with the application (e.g. a guarantor) for statistical analysis about credit and about insurance and fraud. We shall also be entitled to collect, publish and otherwise use site analysis statistics and aggregated user data as we deem appropriate provided that you or anyone else as an individual cannot be identified from such statistics and aggregated data.

h) Customer Satisfaction Surveys: We may also use your information in relation to customer satisfaction surveys or offers of both our current and future products or services.

Disclosing Your Information

You agree that we have the right to share your personal information with:

a) any member of our group, which means our subsidiaries, our ultimate holding company and our subsidiaries, as defined in section 1159 of the UK Companies Act 2006; and

b) selected third parties including:

(i) subcontractors, agents, advisers and others involved in running your accounts, application, loan account and managing your records;

(ii) advertisers and advertising networks that require the data to select and serve relevant adverts to you and others.  We do not disclose information about identifiable individuals to its advertisers, but it will provide them with aggregate information about its users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in SW1). We may make use of the personal data it has collected from you to enable it to comply with its advertisers' wishes by displaying their advertisement to that target audience;  

(iii) analytics and search engine providers that assist us in the improvement and optimisation of its site; 

(iv) sanctions screening, identity and credit reference agencies for the purpose of performing our customer due diligence obligations and assessing your credit score where this is a condition of us entering into a contract with you;   

(v) any other parties connected with your account, application or loan (e.g. guarantors and those who help make decisions about credit and credit‐related services for you and/or the applicant and possibly directors, partners and guarantors and members of their households.)  

c) other third parties including:

(i) in the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets;

(ii) if we, or substantially all of our assets, are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets;

(iii) if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply the terms and conditions and other agreements; or to protect the rights, property, or safety of PCF BANK, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction;

(iv) for the purposes of our funding or securitisation arrangements;

d) required as part of our duty to protect your accounts, application or loan account (e.g. disclosure of your information to the UK Financial Services Compensation Scheme);

e) where required by law to do so for reasons of fraud prevention, terrorism prevention, money laundering, debt tracing, preventing, investigating or fighting crime. This may involve disclosure of your information Government bodies.

Cookies

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive. Our website uses cookies to distinguish you from other users of the site.  This helps us to provide you with a better experience when you browse the site and also allows us to improve the website. By continuing to browse the site, you are agreeing to our use of cookies.

We use the following cookies: 

Strictly necessary cookies. These are required for the operation of the site. They include, for example, cookies that enable you to log in to secure areas of the site (if applicable).  

Analytical/performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around the site when they are using it. This helps us to improve the way the site works, for example, by ensuring that users are finding what they are looking for easily.

Functionality cookies. These recognise you when you return to the site. This enables us to personalise content for you and remember your preferences (for example, your choice of language or region).

Targeting cookies. These record your visit to the site, the pages you have visited and the links you have followed. We will use this information to make the site and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose. 

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. 

You can block cookies by activating the setting on your browser that allows you to refuse the settings of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of the site. If you would like more information about cookies, we can recommend www.aboutcookies.org and www.allaboutcookies.org as helpful resources. Both websites also provide instructions on how to reject cookies if you would like to do so

Where We Store Your Personal Data

We may transfer your personal data to a destination outside the EEA.  By submitting your personal data, you agree to this transfer or processing outside the EEA.  We will take all reasonable steps to ensure that your data is treated securely and in accordance with this privacy policy. 

All information you provide to us is stored on its secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of the site, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the site; any transmission is at your own risk. Once it has received your information, we will use strict procedures and security features to try to prevent unauthorised access

Access to Your Information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you. Any request for your data must be in writing accompanied by the fee and addressed to The Data Protection Officer, Pinners Hall, 105 ‐ 108 Old Broad Street, London EC2N 1ER.

Contacting You About Products and Services

We will use your personal information so we can provide you with product details and offers that are more relevant to you. This may include products and services from companies outside of our group if we believe it may be of interest to you or benefit you financially, and it could continue after your relationship with us ends.  We might contact you by mail, telephone, email, text or letter unless you have asked us not to. 

You have the right to ask us not to process your personal data for marketing purposes. You can exercise your right to prevent such processing by ticking certain boxes on the forms we use to collect your data.  You can also exercise the right at any time by contacting us

We will not provide information about you to companies to use for their own marketing purposes unless you have given us your consent.

Changes to This Privacy Policy

Any changes we make to this privacy policy in the future will be posted on the website and, where appropriate, notified to you by email. Please visit the website frequently to see any updates or changes to this privacy policy.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to Savings Department, PCF Bank Limited, Pinners Hall, 105‐108 Old Broad Street, London EC2N 1ER