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News 01 February 2022

PCF Bank launches a series of automation initiatives

We have launched an automated self-service platform, which is available to lending customers. The platform gives customers increased flexibility when accessing the details of their finance agreement, updating their details, and contacting the bank. To date, customers were required to get in contact with us by phone or letter to change their address, make a payment, or request a settlement quote. The new automated functionality means customers can now do this online at their own convenience 24/7, 365 days a year.

We have also upgraded our online banking platform for savings customers by introducing a two-factor authentication, providing a more secure method for customers to log into their online banking and view or service their account. Customers can now get real-time visibility of retention rates and provide their maturity instructions online without having to contact the bank directly, in a fully automated maturity process.

Finally, we have also automated our interest rate guarantee process, rewarding customer loyalty more effectively. The automation ensures that should a customer provide a maturity instruction before interest rates are increased, and prior to the instruction being acted upon, the customer is automatically moved to the better rate.

Garry Stran, CEO, said,

“We are delighted to introduce our new automated services to our customers. These are the first of many steps in automation that we intend to roll out. PCF Bank is a customer-focused business, and we are constantly looking for ways to improve our service delivery. I would like to thank the team for their hard work in making this happen, and I look forward to being able to announce further developments soon.”
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