If you have any cause for concern, or if you feel that we haven't lived up to your expectations in any way, we will do our best to resolve this to your satisfaction.
If you have a complaint you can also contact us at:
PCF Bank Limited
105-108 Old Broad Street
London EC2N 1ER
Phone us: 020 7222 2426
Email us: [email protected]
When getting in touch with us, please be sure to include the following information;
Upon receipt of your complaint we will send you an acknowledgement within 5 working days. We will aim to resolve your complaint as soon as possible, but if we are unable to do so by the end of eight weeks after receipt, we will write explaining why we are not in a position to send you a final response letter and indicate when we expect to be in a position to provide one.
Our customer service team will respond shortly.
If we are unable to fully resolve the complaint within eight weeks, or you are not happy with our final response you may be able to refer the matter to the Financial Ombudsman Service.
Financial Ombudsman Service
Free phone: 0800 023 4567
Low-cost phone: 0300 123 9123
Call from abroad: +44 20 7964 0500
Email: [email protected]