PCF Bank Forbearance Assistance Options
Please note the Financial Conduct Authority’s guidance as of the 25th November 2020 in relation to individuals still affected by the Covid19 pandemic and the support that remains available to them.
If you wish to apply for (Covid) Payment Deferral and you meet the criteria specified above, this will not have any impact on your credit records.
If you don’t qualify for a repayment holiday, we can still provide you with help and can be supported by our Tailored Assistance. However, in order to assist your individual needs we need to understand why you cannot meet your current financial obligations.
NB: Your credit record must reflect the true repayment history of your agreement while you are no longer in your payment deferral and remain in arrears.
Please note we will never ask you to pay more than you can afford and if you are experiencing financial hardship, you can also speak with independent organisations who can provide you with free confidential and impartial advice:
StepChange Debt Charity – www.stepchange.org or phone 0800 138 1111
The National Debtline – www.nationaldetline.org or phone 0808 808 4000
Money Advice Service – www.moneyadviceservices.org.uk or phone 0800 138 7777
Once completed a response will be provided by either our Clients Services or Collections teams within 48 hours to confirm.
Please note that if your payment is due within the next 7 days any forbearance would not be able to start until your following months payment and while you are adhering to the agreed forbearance plan you will not be charged additional late payment interest.