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Feefo - Proof is in the reviews

18 Jul 2018

Savings

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Service

Here at PCF we value our customer’s honest feedback  and opinions. In May of this year we launched a reviews platform in conjunction with Feefo.

Once a customer has successfully applied for an account with PCF Bank, we will send a short and simple survey for customers to complete. Sticking to our tag line ‘simple banking’ we have created a survey that has only two questions and takes less than a minute to complete. An 89-year-old postal customer recently completed the survey stating they found the bank “Courteous, efficient, friendly. First class all round. Yes, I should recommend them” and giving us a 5-star review. 

90% of customers who completed the survey reviewed us with a 4 or 5-star rating. Comments behind such a positive reaction vary from “a very fast efficient service” to “Easy to open new account. Person I spoke to was really helpful and friendly”

For more information please contact

020 7222 2426